Frequently Asked Questions
Expert guidance on your luxury shopping experience.
How long does it take to receive a Made-to-Order gown?
Our Made-to-Order bridal and evening gowns typically require 4 to 6 months for production. We recommend scheduling your initial consultation at least 8 months before your event date to allow for shipping and custom alterations.
What is your return policy for Ready-to-Wear collections?
We accept returns on unworn, unwashed, and unaltered Ready-to-Wear items within 14 days of delivery. Items must have all original tags attached and be returned in their original packaging. Please note that bridal gowns and customized pieces are final sale.
Do you offer international shipping?
Yes, Monique Lhuillier ships to most international destinations via DHL Express. Shipping costs, duties, and taxes are calculated at checkout based on the destination country and the value of your order.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. As luxury sizing can vary, we recommend comparing your measurements to our chart or contacting a brand specialist for personalized sizing advice before placing your order.
Can I book an appointment for an in-store fitting?
Absolutely. You can request an appointment at our flagship boutiques in New York, Los Angeles, or South Coast Plaza through our 'Boutiques' page. Our stylists will provide a curated selection based on your preferences.
Are alterations included in my purchase?
Alteration services are available for an additional fee at our flagship boutique locations for full-priced items. For online orders, we recommend consulting a professional tailor who specializes in luxury evening wear to ensure the perfect fit.